Organizations
Large businesses use metrics to handle millions of customers. Yet a single customer story can reveal more than a mountain of metrics—if you’re willing to invest some time to learn more.
Late Career
This leadership principle is less about knowing the right answer and more about getting to the right answer eventually.
People Managers
Delegation isn’t just about doing less. It’s about getting the work done—and helping others grow in the process.
Early Career
Not everything here will apply to you—but at least one thing might stick. I particularly like number 7.
Personal Dave Posts
Successful AGI and capitalism can't coexist. What will happen when AI companies are successful?
Organizations
Growing quickly is lauded as a great thing in the news. But is it always a great thing?
Organizations
Focus on what you can control, and move past your narrow focus on outcomes. When mistakes happen, the right question is: Why did your system allow it? How could you have influenced that result?
Personal Dave Posts
We're in a weird halfway world where AI is both somewhat competent, and unreliable.
Organizations
Building processes is a mechanism for resolving issues fully. But they're also bottlenecks which slow your organization down. How do you navigate this conundrum?
Mid Career
How using KPIs and metrics as proxies, goals, or games leads us away from real customer value.
Mid Career
How to recognize the differences between one-way and two-way doors. A way to think about risk and decision-making.
Career Growth
When your 'areas to improve' sounds like a shopping list. Or more subtly, an afternoon is ruined when you get a little honest feedback on your performance. And what you should do next.