5 Whys — A Proven Method to Analyze Root Cause
A great mechanism for understanding the underlying cause and effect of our systems and processes.
Master Business Writing — A Results Driven Approach
Having an organized approach to your business writing ensures that you're writing for your audience, with a purpose.
Customer Obsession and Anecdotes — Unexpected Benefits of Diving Deep
Large businesses focus on metrics to handle millions of customers, yet investigating single customer anecdotes has hidden value.
How to Ask Your Manager For a Promotion - Invest in Career Empowerment
Own your own career. Build a project plan for promotion, and own it with your manager.
The Productivity Cost of Growth - Why Larger Teams Fail to Deliver Results
Headcount growth negatively impacts productivity in the short run, and increases costs in the long run. It requires focused effort to minimize these negative consequences.
The Value of Clear and Concise Communication
Clear and Concise communication which directly answers questions or provides information is a key trait of successful leaders.
The Secrets of "Are Right, a Lot" - the Intriguing Amazon Leadership Principle About Not Always Being Right
Are Right, a Lot is more than just being correct frequently. It's about being open and interested in learning as well.
The Remarkable Power of Doing the Hard Things First
A leader is expected to identify and reduce risk. This means a leader does the hard things first.
The Basics of Why Meritocracy Does Not Exist - The Power of Trust
Trust is our currency at work. Merit and job skill is only one aspect of building trust.