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If Your System Never Fails, That’s the Real Failure
Investments in operations should be at a minimal level that maintains the systems in an acceptable state forever. Poor operations are clearly bad news…
Nov 3
•
Dave Anderson
27
6
2
The 4 Major Impacts of Amazon's Decentralization and Ownership Model
Amazon is decentralized and has a strong focus on ownership. This causes various positive and negative impacts. Let's walk through those impacts, and…
Oct 13
•
Dave Anderson
28
1
The 5 Whys in Action: How to Turn Human Mistakes Into Lasting Improvements
When humans inevitably slip, the 5 Whys uncover the real fixes hiding beneath the surface. The 5 Whys expose our weak systems, not our weak people.
Sep 29
•
Dave Anderson
30
4
1
My Reflections on Bret Taylor’s Podcast Conversation with Shane Parrish About AI and Software Development
From code generation to shifting developer roles to organizational decay, here’s what stood out to me in their discussion.
Sep 22
•
Dave Anderson
33
9
2
Day 1 Is About Doing What’s Right. Day 2 Is About Getting Promoted.
The shift from customer obsession to career obsession happens quietly, usually through the hiring process. But as your original leadership team…
Sep 8
•
Dave Anderson
42
2
1
Blockers Are Urgent, While Friction Endures
Blockers trigger fire drills, but friction quietly shapes customer and employee behavior every single day. (Additional bonus included - The Toilet Paper…
Aug 25
•
Dave Anderson
37
6
2
Customer Obsession Means Listening Harder—Not Measuring Harder
Large businesses use metrics to handle millions of customers. Yet a single customer story can reveal more than a mountain of metrics—if you’re willing…
Aug 18
•
Dave Anderson
38
4
2
More Engineers = Less Output? The Costs of Growth.
Growing quickly is lauded as a great thing in the news. But is it always a great thing?
Jul 14
•
Dave Anderson
34
6
Wishing for a Better Outcome Isn't a Mechanism. The COE Approach to Continual Improvement and Avoiding Blame.
Focus on what you can control, and move past your narrow focus on outcomes. When mistakes happen, the right question is: Why did your system allow it…
Jul 7
•
Dave Anderson
172
2
The Hidden Cost of Process: A Guide for Tech Leaders
Building processes is a mechanism for resolving issues fully. But they're also bottlenecks which slow your organization down. How do you navigate this…
Jun 23
•
Dave Anderson
45
11
3
13 Tech Career Misconceptions — Things I Wish I'd Learned Earlier
Misunderstandings about performance, promotions, influence, and leadership that most people only realize late in their careers.
Apr 21
•
Dave Anderson
83
5
4
RTO is a lie, 3rd party misinformation, the source of my anecdotes, and how (not) to make decisions. An article of many topics!
Sometimes writing about one topic just isn't good enough.
Mar 24
•
Dave Anderson
42
3
2
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