How to recognize and respond to two-way and one-way doors. A thoughtful approach to decision-making.
A great mechanism for understanding the underlying cause and effect of our systems and processes.
Large businesses focus on metrics to handle millions of customers, yet investigating single customer anecdotes has hidden value.
The Secrets of "Are Right, a Lot" - the Intriguing Amazon Leadership Principle About Not Always Being Right
Are Right, a Lot is more than just being correct frequently. It's about being open and interested in learning as well.
A useful change management process includes a documented worst case scenario as well as the disaster recovery plans for when that scenario takes place.
Moving discussions to numbers can remove emotions and omissions from the conversation to honesty and facts.