5 Whys — A Proven Method to Analyze Root Cause
A great mechanism for understanding the underlying cause and effect of our systems and processes.
Customer Obsession and Anecdotes — Unexpected Benefits of Diving Deep
Large businesses focus on metrics to handle millions of customers, yet investigating single customer anecdotes has hidden value.
The Secrets of "Are Right, a Lot" - the Intriguing Amazon Leadership Principle About Not Always Being Right
Are Right, a Lot is more than just being correct frequently. It's about being open and interested in learning as well.
Interviewing at Amazon — Leadership Principles
An all encompassing summary about how to pass the Amazon leadership behavioral set of interviews, and get a job at Amazon.
What's the Worst Case Scenario? Change Management and Predicting Disasters.
A useful change management process includes a documented worst case scenario as well as the disaster recovery plans for when that scenario takes place.
Why and When Numbers Become a Secret Weapon
Moving discussions to numbers can remove emotions and omissions from the conversation to honesty and facts.
Hit the Ground Running - How to Ramp Up at Your New Job in 3 Weeks
At Amazon, I started new jobs regularly. Learn how to ramp up quickly for career success.
4 Patterns in Software Development Projects Which Lead to Failure
With experience, you can recognize the less obvious patterns which lead to costly disasters.
Why Outcomes Don't Matter; Building Mechanisms as a Leader
The Journey Not the Destination. Focus on what you can control, and move past the narrow focus on outcomes.