Project Post-Mortem Meetings — It's About Process Improvement, Not Dead People
A Post-Mortem meeting is a review process for identifying organizational improvements on how to run projects.
Two-way Doors Are Great and One-way Doors Are Scary — Thoughtful Decision-Making
How to recognize and respond to two-way and one-way doors. A thoughtful approach to decision-making.
5 Whys — A Proven Method to Analyze Root Cause
A great mechanism for understanding the underlying cause and effect of our systems and processes.
Customer Obsession and Anecdotes — Unexpected Benefits of Diving Deep
Large businesses focus on metrics to handle millions of customers, yet investigating single customer anecdotes has hidden value.
The Secrets of "Are Right, a Lot" - the Intriguing Amazon Leadership Principle About Not Always Being Right
Are Right, a Lot is more than just being correct frequently. It's about being open and interested in learning as well.
Interviewing at Amazon — Leadership Principles
An all encompassing summary about how to pass the Amazon leadership behavioral set of interviews, and get a job at Amazon.
What's the Worst Case Scenario? Change Management and Predicting Disasters.
A useful change management process includes a documented worst case scenario as well as the disaster recovery plans for when that scenario takes place.
Why and When Numbers Become a Secret Weapon
Moving discussions to numbers can remove emotions and omissions from the conversation to honesty and facts.
Hit the Ground Running - How to Ramp Up at Your New Job in 3 Weeks
At Amazon, I started new jobs regularly. Learn how to ramp up quickly for career success.